Refund policy

We want you to love what you ordered from VYBE Tech. If something isn't right, here's how returns and refunds work.

Return Window

You have 30 days from the delivery date to request a return or exchange. To be eligible, your item must be unused, in its original condition, and in the original packaging.

How to Start a Return

Email us at gracenicole.digitals@gmail.com with your order number and the reason for your return. We'll confirm eligibility and send you return instructions within 1-2 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the issue. We'll cover the cost of a replacement or refund - no return shipping required in these cases.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable except in cases of our error.

Return Shipping

For non-defective returns, the customer is responsible for return shipping costs unless otherwise noted.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, before the order enters processing. Contact us as soon as possible if you need to cancel.